A software professional with 12 + experience in IT industry seeks a career as IT Project Manager / IT Senior Project Manager

 

Education:  Bachelor of Engineering (B.E) in Electronics and Communication from University of Madras in 1998 with high grades.

 

Certification: PMP Project Management, EMC Documentum, Six Sigma Green Belt.

 

Recognition:

·   Certified Project Management Professional and Six Sigma Green Belt Certified

·   Completed Inspire training program for High performers in Tata Consultancy Services (TCS) in 2013

·   Won best Faculty of the Month Award from TCS in 2005 & 2009/2010.

·   Excellence Award for contribution to The Home Depot in 2010 from THD VP Naveen Krishna

·   On The Spot Award from TCS in 2009 for conducting training programs in building competencies in ECM Retail ISU.

·   Won Technical Excellence Award from TCS for contribution to Enterprise Content Management (ECM) Technologies in 2009.

·   Was selected as Enterprise Architect for Documentum in the area of Content Management in Retail ISU in 2008.

·   Won Star of the Month Award from TCS in 2005.

·   Conducted 300+ training programs in TCS in the field of Web Content Management, Content Management, Documentum and eRoom.

·   Set up 6+ Virtual Documentum Labs in TCS Chennai for use for training and Proof of Concepts

·   Worked on 200+ RFP’s, 250 + Case Studies, and prepared and reviewed training materials at all levels as a part of TEG in ECM.

 

Business Domain: Retail, Re-Insurance, Semiconductors, Pharmacy and Banking.

 

·   Successful management of Big Data and ECM Projects for Large, Medium Programs.

·   10 +years of Project Management expertise & 2+ years of Program Management expertise.

·   Worked at Home Depot client location for 7+ years and have excellent customer facing experience.

·   Have 10+ years of expertise in Release Management processes & procedures. All changes went through Change Control Board, Implementation Review Board and used Industry standard tools for Change/Release Mgmt tracking, approval and implementation.

·   Strong working experience of Agile & Water fall model.

·   Strong Client/Stakeholder and Vendor Management expertise.

·   8+ years of using & implementing ITIL framework in the projects.

·   10+ years of scheduling and budgeting IT Projects

·   10+ years of experience in coordinating and supporting IT Business Process and working with the IT, Business teams and various stakeholders to ensure the projects are executed successfully.

·   Have exhibited excellent client management capabilities and was working directly at Client Onshore locations (US - 7+ years), (Europe few months).

·   Worked with US, Canadian, European & Asian clients in the IT Industry over 11 years and 11 months.

·   7 + years of Vendor Management expertise and 11+ years of experience working with remote (offshore) locations.

·   7+ years of working in eCommerce area at the Home depot

·   11+ years of coordinating and supporting IT and testing process.

·   Have strong knowledge of Retail (wrt how content is managed , maintained , flow across Home Depot and how cuatomer data are managed , retrieved in Big Data) and worked with Store Applications ( POS , Planograms and others) , Central Applications ( Siebel SF& I, Kitchen install) , .com(eCommerce , mCommerce for homedepot.com) , Canada( SCORE , SAP Applications) , Merch IT, ECM Applications , Matrix teams and so on.

·   Managed a team of 400+ associates and collaborated with 14+ Vendors (including TCS) for The Home Depot (THD) Siebel Universal Customer Master (UCM) Retirement & Integration to Big data Program.

·   Managed more than 10+ large-sized projects and 20+ medium sized projects as Enterprise Architect, Lead Systems Engineer.

·   Extensive experience in team management, process management, crisis management and systems management.

·   Excellent communication & presentation skills, team and independent work capabilities, hardworking, results-oriented, committed and quick learning abilities.

·   Strong knowledge of SDLC and experience working in all the components of the cycle.

·   Thorough working knowledge of Release Management, Change Control processes and procedure. Used tools like Service Now to track, implement, approve, upload implementation, back out plans.

·   Worked with the teams for packaging and deploying changes used Tools like Opsware.

·   Proven experience in coaching , mentoring , training , motivating the Project team

·   Extensive experience working with US, Canadian, European and Asian clients in IT industry.

·   11+ years of strong Content Management expertise in Documentum

·   6+ years of expertise in Sharepoint

·   Have strong Retail Content Management background having worked for The Home Depot for 8+ years.

·   Enterprise Architect in the Enterprise Content Management space.

·   SME in Documentum 4i,5.2,5,5.3,6.0,6.5,6.7,7 & Documentum Web Publisher 5.3,6.1,6.2,6.5SP1,SP3,SP5 ,SP6.

·   Strong working knowledge of EMC’s Celerra and Centera Storage device.

·   Worked in E2E Development, Enhancements and Technical Support as Systems Engineer/Systems Admin.

·   Led Documentum Upgrade Projects, Web Publisher Upgrade and Storage Migration of EMC’s from NAS to NetApp.

·   Technical Lead and SME for all EMC Technical issues for THD. Responsibilities include Documentum upgrade, special business requests, planning future releases, fixing bugs, performance issues, using MAC O/S for Documentum Suite, deploying patches in the existing Documentum application and future EMC Documentum Road Map.

·   7 years of working experience in UNIX/Linux servers.

·   Good knowledge of other content management solutions like SharePoint , eRoom , Captiva Input Accel , Idiom Translation services , Adobe CQ5(Adobe Experience Manager) , Alfresco .

·   Good Knowledge of ecommerce , mcommerce having working in Merch IT team and ECM team at Home Depot

 

 

·   Operating System : Windows 95/98/2000 , Linux , Unix

·   Enterprise Content Management Products: Documentum 4i/5/6/6.5/6.7, SharePoint, Captiva Input Accel, File Net, eRoom, Archival Services for SAP, Adobe CQ(AEM)

·   Database / Database Tools : Oracle, DB2, DB Visualizer, SQL

·   Storage Systems: EMC Celerra, Centera and NetApp.

·   Content Management (Content Server, Documentum Desktop Client, Intranet Client, Developer Studio, Right Site Server, Documentum Administrator, Web Publisher, Web Development Kit (WDK), Docbasic, Message Tester, IAPI,DQL, Workflow Manager, DocApp Installer, WebTop, Composer), Delilah & Repoint  (tool for executing DQL and IAPI), Archival Services for SAP, Eclipse, IBM Web Sphere Studio Application developer 4.0.3,Tomcat,TEXTPAD(4.5)(Editor and Compiler tool for Java),Edit Plus, Rational Rose, VSS(Version Control Tool),FTP (File Transfer Protocol),CVS(Source Code ),Adobe CQ5(Adobe Experience Manager), DAM(Digital Asset Management)

·   Application Server : JBOSS , BEA Weblogic, Apache Tomcat

·   Other Software : MSOffice, Microsoft Project

·   Programming Languages : Java, C, C++

·   Networking : Creating intermediate, root certs and inputting them to JKS file, VIP

·   Monitoring tools : Netcool, Splunk

·   Tools used : Delilah , Repoint , FTP , WinSCP, Putty, DQL Tester, X11 forwarding tool Cygwin

·   Big Data : Hadoop , Cassandra, HIVE , Bastion Server

·   Application Support Tools: HP Service Manager, Vantive, Service Now.

·   Microsoft Office suite : Word , Excel , Power Point , Vizio

·   PM Tools : Microsoft Project Plan , JIRA(Requirement Gathering), Service Center ( for support tickets) , Service Now (Change Management) , Quality Center ( Testing ), Opsware Packaging and Deployment.

 

Client: The Home Depot   May2013 – Present

Location: Atlanta GA and Chennai, India

Roles: Senior IT Project Manager

Job Responsibilities

Roles and Responsibilities

·   Managed Real time Big Data integration for .com & EDW applications at Merch IT group of Home Depot

·   64+ consuming applications which holds customer information were migrated to Big data.

·   Managed a $6M project involving 65 consuming applications across 7 Work Streams ( Store Applications , Central Applications , Batch Applications, EDW , Canada applications , .com applications, Core Customer) which were migrated to Big Data (Hadoop & Cassandra)

·   Managed a team of 400+ associates and collaborated with 14+ Vendors (including TCS) for the THD (client) UCM Retirement & Integration to Big data Program. This project delivered the retirement of the Siebel Universal Customer Master suite, and the enablement of retail systems integration with new Hadoop Golden Record data store and Cassandra services.

·   Responsibilities included:

o   Identifying Business Growth and Opportunities.

o   Creating Business Case and Project Charter.

o   Project Planning and effort estimation

o   Risk Management , Risk Response Planning and tracking

o   Change , Release Management

o   Application packaging and deployment to Hadoop Bastion server & changes to DAO .

o   Assisted team with Business Intelligence where we need to analyze, categorize customer Information.

o   Issue Management, Client escalation, Change Control.

o   Stakeholder Management, Vendor Management, Onshore-Offshore Coordination.

o   Team Building/ Mentoring & Recognition.

o   Internal/External review as a member of Review Board (IRB , ARB )

o   Quality Assurance and Quality Control across the critical applications. Few applications include POS Application, Kitchen Install, .com ( eCommerce , mCommerce) , Tool Rental and others.

o   Scope , Budget , Schedule , Contract Management

o   Used Sharepoint effectively for successful storage , retrieval and updation of documents

 

Client: The Home Depot   May2006 – May2013

Location: Atlanta GA (May2006-May2009); Chennai India (May 2009- Sep 2010); Austin TX (Oct 2010 – May 2013)

Roles: IT Project Manager

Job Responsibilities

·   Managed a team 20  System Admin/ System Engineers /Support Executives & Business Analysts, QA testers

·   Managed project meetings for project planning and resource allocation

·   Mentored and coordinated work requirements on the project with off shore team.

·   Extensively followed & implemented Change Mgmt. Release Management processes. All .com (ecommerce changes) went through different releases [ SPRINT] , which were very critical especially during Holiday season, black Friday, spring deals and others.

·   Used  Industry standard tools like Service Now ( to track changes ) , Service Center ( to monitor support issues) , Quality center (for QA testing ) , Net cools ( for alert monitoring) , JIRA ( for capture requirement analysis) .

·   Implemented & used ITIL framework and process for both service support & service delivery

·   As a part of service support Incident Management. , Problem Management. were done using tool such as Service Center , Change Management using tool such as Service Now, Release Management using version control & Sharepoint( for documents)

·   As a part of Service Delivery SLA’s were set up and agreed upon as per THD standards, Disaster Recovery and planning done as a part of Business Continuity Management , Finance Management using Home Depot customized tool and Sharepoint.

·   Managed/Maintained SharePoint portals for ECM group.

·   Managed/Maintained Celera & Centera and migration to Net Apps – File mgmt./Storage

·   Built applications using Opsware and deployed them in UNIX, Linux, and Windows servers/environment.

·   Worked with Matrix teams like  UNIX/Linux OS groups , DBA’s , Storage, Store applications (POS ,Planograms , Kitchen Install and others) & central applications (Siebel applications) for executing the projects on day to day basis.

·   Managed Release management programs at Home depot (both agile & water fall models) , implementing SCRUM framework and using SPRINT methodology for .com releases .

·   Managed Projects end to end across the Software Development Lifecycle.

·   Used Retail Domain expert knowledge across applications to manage Projects effectively.

·   Used Service Now for Change Control and effectively tracking and implementing changes.

·   Used Industry standard tools like JIRA for requirement gathering.

·   Used Opsware for application packaging and deploying.

·   Migration /Upgrade projects under ECM group , Documentum Upgrades , Share Point Upgrades, eRoom to Sharepoint, Acorde upgrades

 

Client: Swiss Re Insurance Company, Zurich                                                                                                         Jan 2005 – April 2006

Location: Jan2005 – April 2005 (Zurich, Switzerland); May 2005- April 2006 (Bangalore, India)

Roles: IT Project Manager

Job Responsibilities

·   Managed a team of 20 Documentum Developers ,Business Analysts and QA Analysts

·   Involved in all phases of SDLC.

·   Used Documentum WebTop and design/develop components

·   Technical Lead for projects related to Swiss Re applications like Beamer and Media Management. 

·   Coordinating Change & Release management to deploy the code in DEV/QA/QP & PR environments                                                                      

Client: Taiwan Semiconductor Manufacturing Corporation, Taiwan                                                             April 2004 – Dec 2004

Location: Mumbai, India                                                                                          Role: Senior Documentum Developer/ Senior BA

Job Responsibilities

·   Software development, business analysis, testing, Documentum Server Setup and Maintenance, Unit / System / Integration/ Acceptance testing. Review program specifications and code and provide Technical support for production issues, BRD, Business Analysis, Requirement Gathering.

·   Project engineer for the Engineering Document Workflow project. It’s an enhancement of existing Documentum workflow based application (EDW). The chief goal of the project is to obtain seamless integration of Siebel with EDW.

 

Client: Aventis Pharma Limited, India                                                                                                                Sep 2003 – March 2004

Location: Mumbai, India                                                                                                                   Role: Documentum Developer/ BA

Job Responsibilities     

·   Creation of Users, Groups, ACLs, Types and Folders, lifecycle and workflow templates and developing custom interfaces using DFC and JSP, creation of BRD, Business Analysis, Requirement Gathering.

·   Creation of the XML configuration file for the new object types and preparing Test cases and Testing

·   Development of a J2EE Application using DFC, JSP, HTML, Servlets, XML, Java Script, and DQL

 

Client: Skandia Bank, Sweden  June 2003 – August 2003

Location: Mumbai, India                                                                                                                           Role: Programmer/BA

Job Responsibilities

·   Coding, Testing and preparing Design document, deliverables, Unit Test Plan

·   The Internet banking front-end for Apollo was implemented by TCS. This interfaces with QUARTZ®, the banking application provided by TCS, for data access.

 

March 2003 –May 2003 – Initial Learning Program at TCS, Trivandrum, India

 

 

Available on Request